Workforce Development Program Launching in Rutherfordton

September 27, 2019

 

Due to feedback from multiple business owners and managers, who have identified staffing & soft skills development of employees as a main priority for business development in our community, the board of Rutherford Town Rising has elected to take a targeted and creative approach to business support in Rutherfordton.


Rutherford Town Rising, in partnership with the Town of Rutherfordton and Isothermal Community College, will be holding a training program for customer service, soft skills development, and hospitality workforce training. This program will be available for any employee of a Rutherfordton business, or for anyone seeking employment in our community and looking to build their skills & marketability in the workforce. Scholarships will be available through Rutherford Town Rising to cover tuition costs for this program. Date of first class is to be announced based on number of sign ups received. Location of this class will be in the Woodrow Jones Building for convenience of downtown employees. Initial conversations indicate that Monday might be a great day to hold classes since many of our downtown businesses are closed on Mondays. 

Who might be a good fit for this program? 
- Current employees & managers
- New hires
- Applicants to jobs that need a bit of a resume boost
- Anyone interested in skill development & job readiness

Does your business have a particular challenge or training protocol that you would like the course instructors to work on with students? Let us know! All training & course work is customizable based on the needs of the employer. 

What is covered in this program? 

  • The Magnificent 7 -  foundations to customer service excellence.  This course goes through seven concepts of attitude and focuses on providing the ultimate customer experience.  This would allow for the students to do role playing  and develop a thought process of “what can I do in this situation to go over and beyond”.

  • Phone Etiquette-  how to answer a phone call with professionalism.  How to handle if a call has to be transferred or a message taken.  Tricks for sounding friendly on the phone and calm if the call involves a conflict.

  • We can also work in specific soft skills topics

    • Communication (eye contact, body language, etc.)

    • Team Work

    • Conflict Resolution

    • Attitude

    • Professionalism in the workplace

    • Successful transition to the worksite and tips to keeping your job (reliability & dependability)

If you would like for your current employees, new hires, or applicants to be a part of this innovative new program, please call Stephanie at 828-447-1240 or email at srzonca@rutherfordton.net. There is a minimum number of students I need to have registered in order to set a date and advertise this to the general public. Please respond ASAP. 

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As a Main Street America™ Accredited program, Rutherford Town Rising is a recognized leading program among the national network of more than 1,200 neighborhoods and communities who share both a commitment to creating high-quality places and to building stronger communities through preservation-based economic development. All Main Street America™ Accredited programs meet a set of National Accreditation Standards of Performance as outlined by the National Main Street Center.

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